~ Butterfly Baby Store Policies ~
Return Policy:
Returns are only accepted within 10 days of purchase on unwashed and unworn items. No returns are allowed on customs, seconds, sale or clearance items. Return shipping to me is responsibility of purchaser unless I made a sizing/fabric/sewing mistake or item is in need of repair prior to washing.
Instock items: Full price, minus shipping will be reimbursed.
Custom items: As of 6/24 I am not accepting returns on custom orders.
Fix-it Policy:
We offer a 6 month guarantee on elastic and snaps on each of our diapers. After 6 months I will repair the item for a small fee (my time & materials).
Return shipping is responsibility of owner and I will pay for shipping back to you. Repaired diapers will feature non-hidden snaps and/or repair holes, depending on the issue.
Normal wear is not considered a manufacturing defect and will not be considered for repairs.
Offers only apply to the original owner of our products. Offer is void if the diaper has been altered or laundered incorrectly. Please view our care guide for more information.
Custom Orders:
Please allow 2-3 weeks for small custom orders. For larger custom orders, please allow 3-4 weeks. More than likely your items will be out within the first couple weeks but the extra time is for emergencies, sick kids, etc... If at any time you wish to know the status of your custom order please email me or view the customs page.
Drop Ship items:
Royal Ribbits Heiny Wash and Knickernappies products are ordered directly from the manufacturer. They will be shipped directly to you by the manufacturer. I am not responsible for shipping delays on drop shipped items. Please note that each batch of the Heiny Wash is made fresh and may take additional production time.
~ Payment Policies & Information ~
Payment Policy:
Regular items: Payment is due within 6 hours of placing your order.
Auctions/Lotteries: Payment is due within 24 hours of lottery/auction end.
After this time, items will be restocked without notice. If no contact is made within the specified time frame, you will be flagged as a non-payer, added to my blacklist and reported to Hyenacart administrators for account suspension review.
PayPal:
Due to increasing fraud scams among the Hyenacart WAHM community, we will no longer be accepting orders from unverified addresses.
We accept both funded and credit PayPal. Please note that e-check purchases will not be started/shipped until funding is cleared.
RME:
During check out, please do the following:
1. Select pay by money order/check payment option.
2. Enter your shipping address into “Buyer’s Memo” before completing your order.
To Send payment:
1. Click on the "Buy Now!" button below.
2. In the subject, please enter your order number.
3. In the message, please enter your shipping address again.
I ask that you enter your shipping address twice so I can properly identify your order to your payment. Without the synchronization like between PayPal & Hyenacart, I have to do this completely manually.
Other Payments:
I will accept MO, just email me and let me know. Your products will not ship until the MO is received & cleared.
~ Shipping Policies & Information ~
Shipping Information:
Instock orders will be shipped within 48 hours (excluding weekends and holidays). Please allow up to 3-4 weeks for custom orders.
All items are shipped via USPS which includes delivery confirmation. You will receive a delivery confirmation e-mail through PayPal that includes a tracking link. Insurance is highly recommended for all orders. Please note I am not responsible for your package once it leaves my hands.
Shipping Fees:
Shipping fees include postage fees as well as a handling charge.
Domestic Orders: First item is $2.50 and each additional is $1.50
International Orders: First item is $3.50 and each additional is $1.50
Combined Shipping:
I will honor any combined shipping request, as long as they fall under these guidelines:
Instock goods - Request is made within 24 hours of first purchase AND your order's ship invoice hasn't already been printed.
Custom goods - Request is made within 48 hours of first purchase AND your order's ship invoice hasn't already been printed. Also, any large order of 4 diapers or more cannot be combined due to time restrictions *please see below*.
Due to PayPal shipping policies, I am required to mail all orders within 7 days. Therefore custom orders that are made more then 48 hours apart cannot be combined.
Insurance:
I highly suggest purchasing insurance on orders as I am not responsible for lost/stolen items once they leave my hands.
Shipping Address:
I will only ship to the address that is listed on the PayPal receipt, no exceptions! If you are purchasing as a gift, please add their address to your account prior to purchasing.
International Shipping:
Butterfly Baby ships world wide! Please use the drop down menu during check out for additional shipping fees. Due to rising gas prices & limited child care, I only ship internationally every other week. However, speedy shipping is a main priority of mine, so I strive to ship each week. For a specific time frame please contact me or view my customs page.
